Shipping policy

Shipping Methods

・EMS (Japan Post)

・FedEx (contract rates)

Production Time
Made-to-order: 3–4 weeks

Delivery Time Estimates

・EMS: 5–10 business days

・FedEx: 3–7 business days
Delivery timeframe is not guaranteed.

Tracking
Tracking information will be emailed upon shipment.

Transfer of Risk
Risk transfers to the customer when the package is handed over to the carrier.

The customer is responsible for:

・Import duties

・VAT/GST

・Customs clearance fees

・Inspection/storage charges

We do not provide tax quotations or refund services.

All products are manufactured after receiving the order.
No changes or cancellations can be made after confirmation.

EXART products are covered by a manufacturer’s warranty against manufacturing defects only.

Not Covered:

・Incorrect installation

・Interference with other aftermarket parts

・Racing or competition use

・Accidental impact or external damage

・Natural wear, rust, or corrosion

・Issues on modified vehicles

Warranty Claims Require:

・Order number

・Photos/videos of the issue

・Installation photos

・Installer information (recommended)

・Vehicle details